Zendesk Pricing calculator
Use this Zendesk pricing calculator to estimate monthly and annual spend. Model seat pricing across Zendesk Suite tiers, toggle annual discounts, and add usage channels like automated resolutions (Answer Bot / AI agents), phone minutes and numbers (Talk), SMS segments, and WhatsApp messaging. This tool models common Zendesk pricing patterns to help product, finance and support teams plan budgets.
Pricing Too High?MonthlySave with annual
Plans
Get AI assisted customer service with every plan. One shared inbox helps you work smarter and collaborate faster.
Team
$69 per seat per month (55 annual equivalent)
Growth
$115 per seat per month (89 annual equivalent)
Professional
$149 per seat per month (115 annual equivalent)
Full seats
Full paid Zendesk agent seats. Billed per agent per month or annually if selected.
$69.00/mo
Light agents (limited roles)
Light agents have limited capabilities and are often lower-cost or free depending on contract. Enter count for capacity planning.
No default charge applied
AI first tools
Use Answer Bot for automated resolutions and add Agent AI for specific agents.
Agent AI add-on
Number of agents who will have the Agent AI add-on and the per-agent monthly charge (if applicable).
$0.00/mo
Example: enter 3 agents and $50 to model 3 AI-enabled agents at $50/mo each.
Answer Bot (automated resolutions)
Enter monthly automated resolutions handled by Answer Bot. Pricing is tiered per resolution.
$0.00/mo
If you don't know this number, use the auto-estimate from the onboarding flow.
Channels
Deliver conversational support where customers prefer it.
Every plan includes live chat, inbound email, in-app chats, and Help Center content.
Phone (Zendesk Talk)
$0.00/moWorkforce & Add-ons
Add Workforce Management, Quality Assurance or the Workforce Engagement bundle to your estimate.
Longer retention helps historical reporting but may require paid tiers.
Sandbox tiers may be quote-only for some accounts.
Estimated monthly fee for priority/premium support; contact Sales for exact pricing.
One-off implementation or migration estimate. This value is amortized over 12 months in the total.
Estimated monthly cost for higher API rate limits or add-ons.
Total
$69.00/mo
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Frequently asked about Zendesk pricing
- How are Zendesk seats billed?
- Seats are billed per agent with list monthly prices and discounted annual rates when billed yearly. This calculator shows both rates so you can compare, but always confirm your exact billing cadence and negotiated discounts in your Zendesk Admin Center.
- What drives Zendesk usage costs?
- Usage channels like automated (AI) resolutions, Talk phone minutes, SMS/WhatsApp messaging and add-ons such as Workforce Management and Quality Assurance are typically billed on top of base seats. Some features (like advanced data protection or enterprise support) are quote-only.