What is this Intercom pricing calculator?

This interactive Intercom pricing calculator helps you estimate monthly and annual costs for Intercom plans, add-ons, Fin AI resolutions, phone minutes, SMS segments, WhatsApp messaging and Proactive Support Plus.

Can I switch between monthly and annual pricing?

Yes — toggle between monthly and annual pricing to see how annual seat pricing affects your total costs.

Is it accurate to Intercom's published pricing?

This calculator uses published Intercom tier examples and publicly available rates as proxies to estimate costs. For exact billing by destination or contract discounts, always confirm with Intercom or your Intercom sales contact.

Intercom Pricing calculator

Use this Intercom pricing calculator to estimate your monthly and annual Intercom costs. Quickly model seat pricing across Essential, Advanced, and Expert plans, toggle annual discounts, and add usage-based channels like Fin AI resolutions, phone minutes, SMS segments and Bulk WhatsApp messages. The calculator reflects common Intercom pricing patterns (tiered usage pricing and per-seat charges) to help finance and support teams plan budgets and compare trade-offs.

Pricing Too High?

MonthlySave with annual

Plans

Get AI-powered customer service with every plan. One shared inbox lets you work smarter and collaborate faster.

Essential

$39 per seat/mo (29 annual-equivalent)

Advanced

$99 per seat/mo (85 annual-equivalent)

Expert

$139 per seat/mo (132 annual-equivalent)

Full seats

$39.00/mo

AI-first tools

Harness AI-enhanced support for every agent and all your customers.

Copilot seats

1 seat max at $35/mo.

$35.00/mo

Fin AI Agent resolutions

Resolve support volume; $0.99 per resolution.

$9.90/mo

Channels

Deliver conversational support where it works best for your customers.

Every plan includes unlimited live chat, inbound email, in-app chats, banners, and tooltips.

PhoneEnable phone

$0.00/mo

Proactive Support Plus

Add on

Get advanced in-app and outbound support including product tours, surveys, posts, push notifications, and more.

How many messages to send per month (default of 500)

$0.00/m

Total:

$83.90/mo

Public Intercom documentation often lists example tiered prices. Your exact per-minute or per-message charges can differ by destination and contract. Treat this calculator as a planning tool, not a final invoice. For precise billing, always consult your Intercom invoice or account representative.

Intercom is wayy to expensive for what it does

For teams Intercom delivers a lot, but at too high of a price, while being costly even at the smallest of scales. Many other services can offer 90% of the features for 10% of the price If your company needs clarity-focused chat (leads to higher conversions), automation and a low-cost support channel, you may find that lighter alternatives handle most of your requirements at a fraction of the cost.

Looking for a simpler alternative? CustoQ offers a lightweight support stack for small teams and startups at $7/month with no add-ons or hidden fees for ai chat and automation. If you're evaluating alternatives to Intercom, try CustoQ here or see their Comparison.

Frequently asked about Intercom pricing

How are Intercom seats billed?: Seats are billed per-seat, with list monthly prices and discounted annual-equivalent monthly rates when billed yearly. This calculator includes both rates so you can compare.
What drives Intercom usage costs?: Usage channels like Fin resolutions, phone minutes, SMS segments and WhatsApp conversions are typically billed based on tiered per-message or per-minute pricing.