Best AI Agent for Customer Service: Top 10 Tools To Use
Best AI Agent for Customer Service, Top 10 Tools To Use
Table of contents
Start CustoQ's 3 day no credit card free trial
What is an AI agent for customer service?
An AI agent for customer support is an intelligent conversational system powered by artificial intelligence that engages with customers in natural language. These advanced agents automate customer support by providing assistance, answering inquiries, and resolving issues with human like understanding.
The best AI agents can recognize customer intent across stages of the journey and provide helpful, contextual replies. This frees human support staff to focus on complex, high value interactions, while bots handle repetitive queries.
Top 10 AI agents for customer service
The platforms below combine automation, analytics, and intelligent features to streamline support operations, reduce agent workload, and help teams scale.
Quick comparison table
| Platform | G2 rating | Free plan | Best for |
|---|---|---|---|
| CustoQ | 4.8/5 ⭐ | Free Trial (no card) | Clarity focused AI for conversions and quick installs |
| Intercom | 4.5/5 ⭐ | Free trial | Enterprise ready AI templates |
| HubSpot | 4.4/5 ⭐ | ✅ | CRM integrated AI workflows |
| Zendesk | 4.3/5 ⭐ | Free trial | Advanced AI analytics and reporting |
| Gorgias | 4.6/5 ⭐ | Free trial | AI powered personalised automations |
| Ada | 4.6/5 ⭐ | ❌ | User friendly AI automation platform |
| ProProfs Desk | 4.5/5 ⭐ | ✅ | AI powered issue tracking |
| Zoho Desk | 4.4/5 ⭐ | Free trial | Zia contextual AI assistant |
| Freshchat | 4.4/5 ⭐ | ✅ | AI agents with shared inbox |
| Drift | 4.4/5 ⭐ | ❌ | AI powered conversation analytics |
Let us examine detailed reviews of each AI agent, starting with CustoQ.
1. CustoQ
CustoQ AI agent for customer service
Rating: 4.7/5 ⭐
CustoQ stands out as a clarity-focused AI agent designed to reduce support tickets and increase conversions. The platformscrapes your site weekly to stay up to date, has seen 20-40% conversion increases, and is built for emerging SaaS, digital agencies, and Shopify stores. CustoQ reads public site content and files, and keeps knowledge fresh with periodic updates. The widget installs in about 60 seconds, and there is a 3 day no credit card free trial.
"CustoQ turns fuzzy support pages into clear, conversion ready answers."
Key features
- AI for website chat and concise answers
- Embeddable agent for landing and pricing pages
- Quick replies and customer question templates
- Imports website content and local files
- Lightweight script based install, works on platforms that allow scripts
- Multilingual support through simple knowledge updates
- Basic and advanced analytics depending on plan
- Whitelabel options for agencies on Growth plan
Pricing (summary)
CustoQ pricing is simple and predictable, with flat monthly rates that do not change unexpectedly. Every plan includes a 3 day no credit card free trial, cancel anytime.
CustoQ keeps things lean and suited for smaller teams that want clarity and conversion improvements without complex setup.
Start CustoQ's 3 day no credit card free trial
2. Fin by Intercom
Fin Intercom AI agent for customer service
Rating: 4.5/5 ⭐
Intercom provides enterprise grade AI customer service agents with extensive tools for improving client interactions. The platform offers AI powered chat surveys, engagement tracking, and intelligent visitor categorisation with advanced workflow automation.
Pros / Cons
- Pros: Extensive chatbot templates, intelligent workflow monitoring and reporting, AI powered customer satisfaction surveys
- Cons: Steep learning curve for AI features, limited content organisation options
Pricing
- 14 day free trial
- Essential, $39 per seat per month
- Advanced, $99 per seat per month
- Expert, $139 per seat per month
- Fin AI Agent add on, $0.99 per Fin resolution
Read more, Check out the top Intercom alternatives available on the market today.
3. HubSpot
HubSpot AI agent for customer service
Rating: 4.4/5 ⭐
HubSpot AI agents integrate with the CRM to provide intelligent communication tracking and automated interaction management across marketing, sales and support.
Pros / Cons
- Pros: CRM integrated AI workflows, customer service and sales automation, shared inbox with AI powered routing
- Cons: Limited standalone AI analytics, complex knowledge base setup
Pricing
- Free plan available
- Starter, $15 per month per seat
- Professional, starting at $1,430 per month
- Enterprise, starting at $4,610 per month
Read more, Compare the best HubSpot alternatives to choose the right software for your business.
4. Zendesk
Zendesk AI agent for customer service
Rating: 4.3/5 ⭐
Zendesk offers AI agents with advanced permissions, web SDKs, and intelligent operating hours management, along with omnichannel coverage across email and social messaging.
Pros / Cons
- Pros: Advanced chatbot reporting and analytics, intelligent offline pre chat forms, real time visitor insights
- Cons: Occasional data synchronization issues, navigation complexity for AI features
Pricing
- 14 day free trial
- Suite Team, $55 agent per month
- Suite Growth, $89 agent per month
- Suite Professional, $115 agent per month
- Suite Enterprise, contact sales
Read more, Learn the pros cons and pricing comparison of the best Zendesk alternatives.
5. Gorgias
Gorgias AI agent for customer service
Rating: 4.6/5 ⭐
Gorgias is tailored for ecommerce, especially Shopify stores, combining automation with ticketing and AI powered personalization.
Pros / Cons
- Pros: Intent and sentiment detection, social media and messaging platform integration, smart customer journey tracking
- Cons: Primarily focused on ecommerce, limited reporting capabilities
Pricing
- 7 day free trial
- Starter, starts at $10 per month
- Basic, starts at $60 per month
- Pro, starts at $360 per month
- Advanced, starts at $900 per month
- Enterprise, contact sales
Read more, Check out the best Gorgias alternatives available on the market.
6. Ada
Ada AI agent for customer service
Rating: 4.6/5 ⭐
Ada provides omnichannel automation and a no code builder for enterprises looking to scale conversational support.
Pros / Cons
- Pros: Multi channel AI agent automation, drag and drop chatbot builder, flexible API integrations for AI workflows
- Cons: Occasional data inconsistencies, integration bugs reported by some users
Pricing
- AI Agent, contact sales
- Advanced AI Agent, contact sales
7. ProProfs Desk
ProProfs Desk AI ticket summary
Rating: 4.5/5 ⭐
ProProfs Desk is a cloud based AI agent platform that focuses on intelligent ticket resolution and shared inbox workflows.
Pros / Cons
- Pros: Shared inbox functionality, intelligent canned responses, AI powered issue tracking and incident management
- Cons: Limited integration options, basic AI ticketing features
Pricing
- Free plan single user
- Team, $29.99 per month per operator
- Customer Support Suite, contact sales
8. Zoho Desk
Zoho Desk AI agent for customer service
Rating: 4.4/5 ⭐
Zoho Desk ships Zia, a contextual AI assistant, that aids with tagging, reply suggestions and knowledge automation across channels.
Pros / Cons
- Pros: Omnichannel AI service delivery, multi brand help center, AI powered service level agreements
- Cons: Extended learning curve for AI features, integration complexity
Pricing
- Free trial available
- Express, $9 per month per user
- Standard, $20 per month per user
- Professional, $35 per month per user
- Enterprise, $50 per month per user
9. Freshchat
Freshchat AI agent configuration
Rating: 4.4/5 ⭐
Freshchat blends live chat with AI agents, providing context driven responses across languages and platforms.
Pros / Cons
- Pros: Context driven AI agents with instant responses, multi platform messaging, multilingual support
- Cons: Email identity confusion issues, occasional AI response bugs
Pricing
- Free plan available
- Growth, $23 per month per agent
- Pro, $59 per month per agent
- Enterprise, $95 per month per agent
10. Drift
Drift AI agent connect dashboard
Rating: 4.4/5 ⭐
Drift personalizes conversations throughout the customer journey and integrates ChatGPT style assistants for lead qualification and conversation analytics.
Pros / Cons
- Pros: ChatGPT powered AI responses, real time notifications, comprehensive analytics dashboards
- Cons: Occasional live chat glitches, feature update bugs
Pricing
- Custom pricing, demo upon request
Benefits of AI agents for customer service
AI customer service agents offer capabilities that can transform your support operations. They improve lead generation, reduce response times, increase customer satisfaction, and significantly reduce agent workload.
AI agent benefits
- 24/7 availability: modern customers expect instant answers and AI agents deliver
- Cost reduction: AI agents boost sales while cutting costs, offering a cheaper alternative to expanding human teams
- Enhanced customer communication: AI agents use customer data to deliver fast and personalized support, boosting satisfaction and driving conversions
- Multilingual capabilities: AI agents eliminate language barriers that could result in lost sales
- Brand personality and voice: AI responses can reinforce brand tone, making interactions more human and engaging
"AI agents give customers instant clarity, and clarity leads to faster decisions."
Key takeaways
Some of the top AI agents can automate 50 to 70 percent of repetitive support tasks while maintaining high quality experiences. The most effective agents combine natural language understanding, omnichannel support, and analytics to meet customer expectations across platforms.
CustoQ differentiates itself by focusing on clarity, and by being built to reduce friction on high value pages like pricing and checkout. This emphasis makes CustoQ especially suitable for teams that want to increase conversions and reduce support load without heavy engineering work.
"Clarity on pricing pages converts browsers into buyers."
How to choose the best AI agent for your business
Consider these factors when selecting a vendor:
- Use case and scale: are you an emerging SaaS team, an agency with multiple clients, or a Shopify store with high order volume?
- Integrations and install: does the platform work with your stack, or does it allow a script embed?
- Knowledge management: how does the agent ingest website content and keep answers up to date?
- Analytics and reporting: do you need basic insights, or deep product level analytics for enterprise decisions?
- Cost predictability: are pricing tiers transparent and predictable, or do they scale by seats and usage?
"Pick the tool that fits your workflow, not the one with the flashiest demo."
Frequently asked questions
What is the best AI agent for ecommerce?
For ecommerce, agents that integrate tightly with your storefront and order data perform best. CustoQ is a good fit for Shopify stores that want a lightweight agent that reduces tickets and lifts conversions.
Can I try these AI agents for free?
Many platforms offer free plans or trials. CustoQ offers a 3 day no credit card free trial, and affordable flat rate plans for small teams.
Are AI agents safe to use with customer data?
Most vendors provide configuration options for privacy and data retention. Confirm the vendor policy and ensure settings match GDPR or CCPA requirements if applicable.
Recommended readings
- Top AI chatbots for ecommerce
- How to write better bot answers for conversions
- A practical guide to knowledge driven AI for support
Start CustoQ's 3 day no credit card free trial
Ready to outrun your competition
Get the best AI agent for customer service with CustoQ
Start CustoQ's 3 day no credit card free trial
For a quick plan comparison, see our CustoQ pricing overview. For alternatives, read Top Intercom Alternatives.